Refund and Returns Policy

Refund & Returns Policy

Effective Date: July 7, 2026

At Penmai’s Elite, we are committed to providing high-quality services and ensuring customer satisfaction. Please read our Refund & Returns Policy carefully before making a purchase or booking a service.

1. General Policy

Our goal is to deliver excellent service and a positive customer experience. Refunds, cancellations, and returns are subject to the terms outlined in this policy.

Eligibility for a refund or return may depend on the type of service or product purchased and the circumstances of the request.

2. Service Bookings

  • Appointments and consultations are subject to availability.
  • If you need to reschedule your appointment, please contact us as early as possible.
  • Customers are encouraged to provide reasonable advance notice for cancellations or rescheduling requests.
  • Missed appointments or cancellations made without prior notice may not be eligible for a refund.
  • Once a service has been completed, refunds are generally not available unless otherwise determined by Penmai’s Elite.

3. Refund Eligibility

You may be eligible for a refund in the following situations:

  • A payment was charged more than once for the same service or order.
  • A service was cancelled by Penmai’s Elite and no suitable alternative appointment could be arranged.
  • A product or service was incorrectly charged due to an error on our part.
  • A refund has been approved after reviewing your request.

Refunds are not generally available for:

  • Completed services.
  • Services already provided or partially completed.
  • Change of mind after a booking or purchase has been confirmed.
  • Failure to attend a scheduled appointment without prior notice.
  • Incorrect information provided by the customer that affects the service or delivery.
  • Products that have been used, opened, or damaged after delivery, except where the product was defective or damaged upon arrival.

4. Digital Products (If Applicable)

If Penmai’s Elite offers digital products such as downloadable guides, e-books, online consultations, digital resources, or other digital content:

  • Digital products are generally non-returnable once delivered or accessed.
  • Refunds for digital products may only be considered in cases of technical issues, duplicate payments, or other circumstances approved by Penmai’s Elite.
  • Customers should contact us promptly if they experience a technical problem accessing a purchased digital product.

5. Physical Products (If Applicable)

If physical products are sold through our website:

  • Return requests should generally be made within 7 days of delivery.
  • Products must be unused, unopened, and returned in their original packaging.
  • Products should include all applicable accessories, labels, and packaging where possible.
  • Returns may not be accepted for used, damaged, or opened products unless the product arrived damaged, defective, or incorrect.
  • Customers may be responsible for return shipping costs unless the return is due to our error, a defective product, or an incorrect item being delivered.

Return approval may be subject to inspection of the returned product.

6. Refund Processing

  • Approved refunds will be processed using the original payment method whenever possible.
  • Refund processing times may vary depending on your payment provider, bank, or payment gateway.
  • Refunds may take several business days to appear in the customer’s account after they have been processed.
  • You will be notified once your refund request has been reviewed and processed.
  • In cases of duplicate payments or payment errors, we will make reasonable efforts to process the applicable refund.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, where applicable, please contact us as soon as possible.

Please provide:

  • Your order number or order details
  • Your name and contact information
  • A description of the issue
  • Clear photographs or videos of the product and packaging, if applicable

We will review the request and may provide an appropriate resolution, which may include replacement, return, refund, or another suitable solution depending on the circumstances.

8. Cancellation Policy

If you wish to cancel a booking or service, please contact us before your scheduled appointment.

Refund eligibility will depend on:

  • The timing of the cancellation
  • The type of service booked
  • Whether an advance payment was made
  • Whether the service has already started or been completed
  • Any specific cancellation terms communicated at the time of booking

Cancellations made without sufficient notice or missed appointments may not qualify for a refund.

9. Return Shipping

Where a physical product return is approved, customers may be required to arrange and pay for return shipping unless the return is due to a defective, damaged, incorrect, or wrongly supplied product.

We recommend using a trackable shipping service when returning a product.

10. Policy Updates

Penmai’s Elite reserves the right to update or modify this Refund & Returns Policy at any time.

Any changes will be published on this page with the updated effective date. Customers are encouraged to review this policy periodically.

11. Contact Us

If you have any questions about this Refund & Returns Policy, cancellation, returns, or would like to request a refund, please contact us:

Penmai’s Elite

Contact Person: Ruthra Palanivel

Website: https://penmaiselite.in/

Address:
5/154, Nallaiyamapatti,
Parali (PO),
Namakkal – 637020,
Tamil Nadu, India

Email: harishpalanisamy03@gmail.com

Mobile: +91 87788 08547

Instagram: https://www.instagram.com/penmais_elite

We appreciate your trust in Penmai’s Elite and are committed to handling refund, cancellation, and return requests fairly and promptly.

Thank you for choosing and trusting Penmai’s Elite.